There are some features that distinguish a reputable online casino. When reviewing a new casino, you should go through the following two checklists. We differentiate between the necessary and desirable features that a reputable online casino should have. Necessary features Reliable licensing: The licenses issued in the EU are particularly positive, for example the Malta license, the Gibraltar license, the license of the UK Gambling Commission and the Schleswig-Holstein license. Especially the casinos with a license from Schleswig-Holstein are very popular with German players for understandable reasons. Casinos that use a license from a licensor outside the EU can also work reliably. But if the gaming license has not been issued in the EU, it is particularly important to pay attention to the other seriousness features.
The reputable licensors offer all casino customers the opportunity to check the license themselves. It is usually possible to click on the license symbol on the casino website to go directly to the licensor. License fees are relatively high for many licensors. This also discourages dubious gambling providers. Fair terms and conditions and bonus conditions: The general terms and conditions and the bonus conditions usually make it very quickly clear whether a provider is working properly. For example, if a deposit bonus with huge minimum sales is advertised, that’s a bad sign. Clauses in the terms and conditions, which make it almost impossible for a player to pay out a win at some point, clearly show that it is not a reputable online casino. If fair terms and conditions and bonus conditions are in place, this clearly speaks for the fact that the casino operator works seriously. Secure SSL encryption on the entire website: At reputable casinos, it is common for the entire website to be protected with SSL encryption. If a provider transmits customer data without SSL encryption, that’s a bad sign.
credit cards and / or PayPal as deposit and withdrawal methods: In theory, a casino can work reliably without credit cards and / or PayPal. But all experience has shown that a casino that cannot even accept credit card deposits will most likely not work properly. PayPal does not necessarily have to be present, but PayPal is an additional seriousness feature. Easily accessible customer service: A casino without customer support or with customer support that cannot be reached cannot be reputable. It is sufficient to send an email to customer support before registering to test the response time and to determine whether it is genuine support. If there is no response, it is not recommended to open an account. Reliable Winnings Payouts: It is practically impossible for normal casino visitors to find out for themselves whether a casino pays out winnings reliably or not. However, this shortcoming is easy to avoid: We examine this point closely in our experience reports. There are also various independent rating portals that are well suited to review our assessment. Certified random generator: The random generator ensures that the electronic games run fairly. In any case, it is important that the random number generator is certified, for example by GLI. The certificate proves that an external, independent institution has checked that the random number generator is working correctly. Renowned game manufacturers like NetEntertainment make sure that the games run fairly in all casinos.
Transparent payout rules: In a reputable casino it is clear how the payout works with the offered payment methods. At the latest after a request to customer service, it should be clear which rules apply. It is even better if the payment rules are documented in detail on the payment page. All in all, the players at casinos with all these essential functions should be enjoying their experience with timely payouts and promotions that deliver what they promised.